Page 33 - 2020 Healthcare Heroes Program

“Helen stayed on top of all this,” she went on. “She would talk to every single caregiver and find out where they were going, where they had been, whether they had another job ... and she would just cut it right down, every day.”
Meanwhile, there would be new protocols concerning cleaning within those homes and
“Often, I tried to ”bring them to a peaceful moment.
other steps to control the spread of the virus. “These were things we did all the time,” Gobeil explained. “Caregivers just had to be
extra, extra cautious about what they did.” And she had to be extra cautious and extra
diligent about who else was going into these homes. With that, she relayed a story that brings this element of her assignment into perspective.
“The daughter of one of our clients showed up from Florida — and that was an event,” she recalled. “She didn’t tell anyone she was coming, and went into the home to a bedbound client with our caregivers in the house. She didn’t quarantine — she went from the plane to this home.
“This was a 24/7 case, and we pulled out of that house immediately,” Gobeil went on. “I said, ‘it’s her or us; until she’s gone, we’re out!’
She went to a hotel that night and left the next morning. Another daughter went in and cleaned top to bottom.”
Beyond delivering some tough love in situations like that, she has also been providing some compassionate outreach to family members of clients, including one who had to cope with the death of a loved one at a time when the grieving process, like everything else, was made different by COVID-19.
“Often, I tried to bring them to a peaceful moment,” she explained. “In this woman’s case, her mother was dying, and she was very anxious about the whole thing. I said to Michele one night, ‘I’m going to see the client, and I’m going to take some time with the daughter,’ and I did. And after her mom passed, she came here, stood in the doorway, said said, ‘please tell me I can come in — I just owe you a big hug.’”
There have been myriad other tasks and challenges as well, including the matter of simply securing needed PPE for her caregivers. It was very difficult to procure items such as masks and gowns in the beginning, and it’s still a challenge, she said, adding that Visiting Angels and other providers have certainly been helped by Gowns 4 Good, the national effort to collect graduation gowns.
“As we started to get them in, the stories that accompanied them ... they were incredible,” said Gobeil. “Notes from high-school graduates, class of 2020, including some from West Springfield, who couldn’t have their own ceremonies — they were heartwarming. We were crying.”
Meanwhile, another stern test, especially after the federal stimulus package was passed, was hiring caregivers. Indeed, many solid candidates for such jobs were in a position where they were making far more in employment than they could as a caregiver — so they stayed unemployed.
“In the beginning, we couldn’t get anyone to answer our ads,” she recalled. “But we made
it through that rough patch, and now, a lot of people are eager to get back to work.”
One of her priorities now is to keep both her caregivers and their clients diligent as the pandemic enters its eighth month of impacting virtually all aspects of life as we know it.
Summing up what it was like — and is still like — she said, “it just multiplied the concern and the vigilance, and the stress was unbelievable, every day. And it is still like that. Every day.”
Coping with all this was certainly not in whatever job description was part of that tiny ad she saw more than a dozen years ago now. And it is certainly not what she signed up for.
But as this job changed with COVID, Gobeil rose to the occasion, accepting each new challenge with diligence and ample respect for her ultimate responsibility — the health and well-being of both her caregivers and clients.
Call her a ‘hidden’ hero if you like, but her hard work and dedication are certainly not lost on anyone she has been involved with during this pandemic. n
HEALTHCARE HEROES OF WESTERN MASSACHUSETTS
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2020 HEALTHCARE HEROES