Page 13 - Healthcare Heroes 2025

Personalized service at scale: Altus Dental keeps its
focus on service during period of exponential growth
Now serving more than 400,000 members across the New England region, Altus continues to prove itself
as a strong choice for businesses of all sizes
WORCESTER, Mass. — Altus Dental™, a lead-
ing provider of dental and vision insurance for
members living and working in Massachusetts,
Rhode Island and southern New Hampshire, is
continuing to build on its strong reputation in
New England’s business community.
With nearly 25 years in business, Altus Dental
has leveraged its team’s expertise and organiza-
tion-wide commitment to member service to
steadily evolve into one of the most trusted and
fastest-growing dental insurance providers in
the market. The company has nearly doubled its
membership over the last three years and cur-
rently serves more than 400,000 members across
the region.
“Our recent growth spurt has been highly
intentional,” said
Altus Dental Vice
President of Sales
and Business
Relations,
James Kinney.
“We saw an opportunity to expand
our proven model and make a larger
impact in this community, and we are
incredibly proud of our results.”
“Throughout our
history, we have
earned the trust
of decision-mak-
James Kinney
Vice President, Sales and Business Relations,
Altus Dental
ers at businesses
of all sizes across the region and of tens of thou-
sands of individual members we serve. We saw
an opportunity to expand our proven model and
make a larger impact in this community, and we
are incredibly proud of our results.”
Altus Dental’s exponential growth in recent
years was fueled in large part by the onboarding
of the Commonwealth of Massachusetts Group
Insurance Commission (GIC) this year. Selected
through a competitive bid process, Altus Dental
is now the primary dental and vision insurance
provider for more than 100,000
state employees, retirees and
their families.
“We are proud to win any new
business, but securing this con-
tract is especially meaningful,”
said Kinney. “It is a clear valida-
tion of how far Altus Dental has
come, and a strong signal that
our team and business model are
ready to perform at scale without compromising
on quality or affordability.”
Even with its fast-grow-
ing footprint, Altus Dental
approaches member service with
a small-business mindset, striv-
ing to deliver the kind of tailored
products and support that larger,
national insurers often can’t
match. With a member satisfac-
tion rate of 94%, it’s a strategy
that’s paying off.
“Being nimble really comes down to listening
to our customers,” said Lisa Stabile, Assistant
Vice President of Sales, Altus Dental. “Because of
our size and experience, we can respond quickly
when their needs shift. That adaptability helps us
build stronger relationships and deliver the kind
of support that keeps customers coming back.”
Examples of that adaptability, Kinney said, can
be found in the company’s formal entry into the
vision market through a strategic partnership
with VSP® Vision Care, the largest vision bene-
fits provider in
“Being nimble really comes down to
listening to our customers. Because of
our size and experience, we can respond
quickly when their needs shift.”
the country. It
can also be seen
in Altus Dental’s
recent invest-
ments in digital
Lisa Stabile
Assistant Vice President Sales,
Altus Dental
technology, and
in its growing
leadership in
Massachusetts’
small-plan market — a sector of the industry that
several carriers have been forced to exit.
“Our industry is always going to have its
challenges, but we have proven that we have the
leadership, institutional knowledge and infra-
structure needed to keep moving forward,”
Kinney said. “We are proud of where we are, and
we are confident there is room to grow.”
To learn more about Altus Dental’s dental and
vision plans and how they can benefit your busi-
ness, visit altusdental.com or contact their team
of experts today.
TO LEARN MORE
VISIT altusdental.com
OR CALL 877-223-0588