Page 13 - Healthcare News Mar/Apr 2022

REHABILITATION CONT’D Shining Example
Charlene Manor Receives Silver Achievement in Quality Award
SBy ELIZABETH SEARS
ometimes accolades and hon- orifics cannot compare to the rewarding aspects of certain fields
of work.
Just ask the staff members at Charlene
Manor, a skilled nursing facility in Green- field that is part of the Berkshire Health- care system. When speaking with HCN, employees at the facility were unanimous in their opinion that while winning awards — and Charlene Manor recently earned
a notable honor — is important, it’s the reasons behind those awards that are far more significant.
“In a hospital, you have people that come and go; in a skilled nursing facility, many of these residents are with us for a long period of time,” Margie Laurin, Charlene Manor’s marketing communications coordinator, explained. “We experience their milestone birthdays with them, we experience their joys and their pains. It’s much more than
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CHARLENE MANOR
Rooted in Compassionate Care
“An amazing group of humans work here.
You all rock!” ~Current Resident Satisfaction Survey 2020
Our dedicated and compassionate team is ready to provide you or your loved one with the care you need in an enhanced infection control environment.
Offerings include:
• Experienced clinical team • Short-term recovery stays • Physical, Occupational
& Speech Therapy
• Long-term inpatient
skilled care
• Memory Care • Hospice Care
130 Colrain Rd., Greenfield, MA 01301 www.charlenemanor.org
You can trust in us for your care, call 413-774-3724
MARCH/APRIL 2022
WWW.HEALTHCARENEWS.COM 13
just providing clinical care — it’s providing that care with a level of compassion that I have not seen in any other work that I’ve done prior to being in this industry.”
Charlene Manor is celebrating its 35th year in operation, having opened in 1987. It has been growing and evolving ever since while remaining true to its mission — to give back to the community and provide a quality level of specialized programs and services that range from cardiac recovery to hospice and palliative care; from diabe-
tes management and education to stroke recovery.
Which brings us to that award. The facility achieved an important distinction in 2021 — the American Health Care As- soc./National Center for Assisted Living (AHCA/NCAL) Silver Achievement in Quality Award.
“Silver recipients have to outline their systematic approaches, and they have to
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demonstrate their quality and clinical outcomes and the sustainability of their organizational and process results that are linked to these outcomes to ensure success — how they meet certain challenges, and
The team at Charlene Manor dis- plays the banner announcing that the facility has been honored with the Silver Achievement in Quality Award.
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