Page 39 - Healthcare News Sep/Oct 2022

Mark Paglia, seen here with sev- eral team members at MiraVista Behavioral Health Cen- ter, prac- tices what is known as the ‘invitational’ style of man- agement.
Another key consideration is the manner
in which he manages — and has managed throughout his career.
He calls it ‘invitational leadership,’ which, as that name suggests, aims to ‘invite’ employees and all other stakeholders to succeed. It
involves sending positive messages to people, making them feel valued, able, responsible, and worthwhile.
“I identify goals for the organization and goals for the various departments, and then invite the individuals responsible for that work to participate
HEALTHCARE HEROES OF WESTERN MASSACHUSETTS
nomination of Paglia:
“His impact is garnered through his compassionate and inclusive leadership of clinical and operations teams; we find Mark, more often than not, behind the scenes working with the team and individual staff members to make
them as effective and productive as they can be. Universally, team members remarked that Mark inspires them to do their best work for patients and for each other because he makes them feel their contribution is valued and an essential
part of the process. Simply put, he listens. He engages people and integrates ideas, and this
is what distinguishes him as a hero; his impact has longevity and grows exponentially through others.”
Leah Martin Photography Such sentiments explain why Paglia will be taking the stage at the Log Cabin on Oct. 27
to be recognized as a Healthcare Hero. More importantly, they explain why he has emerged
as a true leader within this region’s healthcare sector.
and own the work,” he said while explaining what this practice means to him. “Through that, I really find myself leading from behind, where I screen, recruit, and hire exceptional people, identify what the goals of the organization are, invite the individuals to participate, and identify what their passions are — what they believe in — and then empower them to go.”
Summarizing thoughts expressed by team members at MiraVista, Erin Daley, chief Nursing officer and herself a Healthcare Hero in the Emerging Leader category in 2017, wrote in her
Taking the Lead
Paglia took what would be considered a non- traditional path to his current post with MiraVista. Indeed, after earning a degree in business management at AIC, he went to work for a flat- glass manufacturing company. Along the way, he was asked to coach wrestling at Minnechaug High School, a role that made him realize how much
he liked working with young people and helping them develop.
That experience inspired him to go back to
We Love You, Man
Congratulations to Mark Paglia on being honored as a Healthcare Hero. Mark exemplifies all the characteristics that make MiraVista, MiraVista. Our programming is dedicated to saving and changing lives and, through his leadership, he reflects what we are all about.
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Mark Paglia
Chief Operating Officer
2022 HEALTHCARE HEROES
2022 A25