Page 50 - Healthcare News Sep/Oct 2022

HEALTHCARE HEROES OF WESTERN MASSACHUSETTS
with a significant portion designated to support the new center.
“Innovation is often accelerated at the intersection of different academic disciplines,” Michael Hluchyj said when announcing the first gift. “The worldwide health crises resulting from the COVID-19 pandemic make clear the critical need for innovative solutions in clinical settings where both nursing and engineering play vital roles.”
And nurses need to have a seat at the innovation table early, Giuliano said.
“Nurses use more products and are part of more services than any other healthcare provicer,” she explained. “If they’re not at the table, you’re not going to have the right products. They’re not going to be usable, and if they’re not usable, then they don’t do the job. And from an economic standpoint, they don’t generate the revenue that the company wants. So it’s a lose-lose, which we can turn into a win-win.
“We want to be a usability testing center,” she went on. “So if a company has a product at a certain point in development, has an idea what’s supposed to do and how it’s supposed to work and what its value is, we literally bring it into a sim lab.”
The usability test involves two people, a nurse and a volunteer patient, and both evaluate it, as test administrators watch how it’s used. “If the same mistake is made over and over, it’s a design flaw; it’s not a user error,” Giuliano explained. Then all those results and perceptions go back to manufacturer, who has the opportunity to make
improvements early in the process.
To that end, the emerging product prototyping
laboratory on the Amherst campus will enable students to design and prototype new products, while a proposed usability laboratory on the Mount Ida campus will allow for product and service testing by frontline clinical end users.
“Having a better understanding of frontline clinician knowledge is a fundamental part of our overall program of research on improving the safety and usability of IV smart pumps,” Blake said when she and Giuliano received the AAMI’s award for their research earlier this year. “We are very excited to receive this award, which supports our continued efforts in this important area of research.”
Promising Outcomes
Better research resulting in better patient care is the goal, whether it’s IV pumps, robotics at the hospital bedside, or any number of other ongoing projects at the center, from cloud-based home- healthcare monitoring to wearable sensors that record body movement to assess chronic pain.
Part of the center’s raison d’être is that nurses and engineers are both trained problem solvers who rely on innovation to find solutions, but their paths rarely cross, and the timeframes required for them to find solutions are dramatically different.
Giuliano got her PhD while at Phillips Healthcare because “I really wanted to be a better researcher so I could test products in a meaningful way.” Later, she added, “I realized I liked academia — I
was a better student as a 40-year-old than as a 20-year-old — and I knew I wanted to go into academia and try to recreate the nurse-engineer pairing in the academic environment.”
By teaming up with Sup, who was already pursuing those connections, and with the help
of some generous gifts from supporters who saw potential in this model, a center was created that is not only generating some impressive outcomes, but is paving a new way for diverse minds to collaborate and improve the patient experience across the globe.
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“The whole idea of this center is for academic clinicians, students, nurses, and doctors to bring in industry partners,” Sup said. “It’s going to be innovative, and it’s going to make a difference.”
And it clearly lives up to the title of Healthcare Hero in the category of Innovation.
“This work that’s being done will make its way to safety standards everywhere,” Giuliano said. “Nobody else is doing that. It’s huge.”n
I realized how important it was to
have a front-end-user perspective built into the products rather than trying t”o back-engineer it when it’s 90% done.
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