Access Care Partners Offers New 24/7 Virtual Help for Older Adults at Home
HOLYOKE — Access Care Partners, formerly WestMass ElderCare, has launched an innovative new service designed to support older adults in maintaining their health, safety, and independence at home. The Virtual Communication and Monitoring (VCAM) service offers a combination of digital companionship, health coaching, and proactive monitoring through 24/7 AI and human-supported technology.
This new service provides older adults with a digital companion on a user-friendly tablet, offering round-the-clock engagement. Whether it’s reminders for medications, friendly conversation, or health-related coaching, the VCAM service is designed to combat loneliness, encourage wellness routines, and promote daily safety, all from the comfort of home.
The VCAM service also plays a vital role in alleviating stress for caregivers. With built-in communication features and proactive check-ins, family members and care teams gain peace of mind knowing their loved ones are supported throughout the day and night. It’s a compassionate, cost-effective solution that works alongside traditional home care.
Preliminary data shows that services like VCAM can reduce emergency room visits by up to 79% and falls by up to 74%, highlighting its effectiveness in improving health outcomes while preserving independence. The combination of human interaction and smart technology helps create a reliable, responsive layer of care tailored to each person’s needs.
Access Care Partners is collaborating with companies that specialize in delivering this type of virtual care, ensuring that older adults have access to tools and support that are both innovative and deeply personal. This new offering is part of the organization’s continued commitment to reimagining how care is delivered and experienced by the communities it serves.
For more information about the Virtual Communication and Monitoring service, call Access Care Partners at (413) 538-9020 or visit www.accesscarepartners.org.