American Benefits Group Named 2015 Customer Service Champion

NORTHAMPTON — American Benefits Group (ABG) of Northampton has been recognized as the 2015 Customer Service Champion by Alegeus Technologies, the industry’s largest healthcare provider of account-based, pre-tax benefits. ABG uses the Alegeus Consumer Benefits Account Management Platform as part of its core service administration system. The award was presented to ABG management on May 8 at the National Alegeus Client Conference in San Diego.

“Through its longstanding partnership with Alegeus, American Benefits Group has continuously demonstrated superb business growth and outstanding customer metrics,” said Bob Natt, executive chairman of Alegeus. “American Benefits Group continues to raise the bar in advancing healthcare consumerism and delivering a truly innovative and excellent healthcare experience for all stakeholders.”

Added ABG founder and CEO Robert Cummings, “with our relentless focus on customer experience and aggressive adoption of innovative technologies, ABG has grown into one of the industry’s top employee-benefits-administration companies. As a result, we have experienced record growth for the past six years and today are serving more than 1,000 employer clients who collectively have more than 150,000 employees.”

American Benefits Group was founded in 1989 by Robert Cummings and provides employers with turn-key, third-party administration of a wide range of pre-tax employee benefits, including health reimbursement accounts, health savings accounts, flexible spending accounts, COBRA administration and compliance, and pre-tax commuter accounts. Customers include more than 1,000 companies — including international, iconic brands such as Ferrari Maserati, Wall Street giant Cantor Fitzgerald, and Mitsubishi — as well as many area employers, such as Mount Holyoke College and Florence Savings Bank.

The company has 27 Northampton-based employees. It recently opened a satellite office in Columbia, Md., and is rapidly expanding in the mid-Atlantic marketplace.