Cooley Dickinson Opens Dedicated Mental-health Area in ER

NORTHAMPTON — A new mental-health area within the Cooley Dickinson Hospital Emergency Department recently opened to patients who are experiencing psychiatric emergencies.
The four-bed ‘pod’ is a calmer, safer, more controlled environment, where a subset of Cooley Dickinson’s emergency patients — roughly 10{06cf2b9696b159f874511d23dbc893eb1ac83014175ed30550cfff22781411e5} of the people who visit the ER each day — can be evaluated and receive treatment.

Previously, people with psychiatric complaints would go to the general Emergency Department. Due to the shortage of psychiatric beds in Massachusetts, patients — some of whom could be anxious and agitated — waited many hours, sometimes days, in ED hallways or rooms. They awaited admission to Cooley Dickinson’s inpatient behavioral-health unit or transfer to another facility.

“Within the new behavioral-health pods, four private, single rooms comprise a dedicated mental health area,” said Ryn Gluckman, nurse manager of the Emergency Department. “The new design allows for an improved delivery of care that focuses on patient safety and privacy.”

Gluckman added that safe rooms mean beds are secured to the floor, TVs are in cabinets with shatterproof glass, and nurses and technicians observe patients via monitors.

Patients who are eligible for the pod have been evaluated by an Emergency Department physician; assignments to the pod depend on an individual’s mental-health symptoms. Symptoms must not be related to a medical problem, nor do they require medical monitoring, such as heart monitoring.

Within the safe space of the behavioral-health pod, patients have access to therapeutic tools such as yoga mats, board games, puzzles, and weighted blankets.

“These therapeutic tools offer self-nurturing choices for prevention and crisis de-escalation,” said Loretta-Jo Kapinos, one of the nurse managers who was instrumental in developing the protocols for the pod. “Our goal is to provide more focused care tailored to the unique needs of people with psychiatric issues. We hope to facilitate admission to Cooley Dickinson’s inpatient behavioral-health unit, transfer to another facility, or discharging the patient to home.”

The staff who work in the pods include emergency-medicine-trained registered nurses and behavioral-health technicians. Staff have been trained in trauma-informed care, an approach that realizes the widespread impact of trauma and understands the potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff; responds by fully integrating knowledge about trauma into policies, procedures, and practices; and seeks to resist re-traumatization. In addition, staff cross-train and work on the inpatient behavioral-health unit at Cooley Dickinson Hospital.

Along with emergency departments across the state, Cooley Dickinson has seen an increase in people who present with mental-health emergencies. According to a 2013 Centers for Disease Control and Prevention report, the number of emergency-department visits associated with mental-health disorders is increasing in the U.S.