Health New England Earns NCQA Accreditation for Commercial, Medicaid Plans

SPRINGFIELD — Health New England announced that it has earned reaccreditation from the National Committee for Quality Assurance (NCQA) for its Commercial HMO and Medicaid HMO health plans for the next three years. Both plans received four out of five stars for clinical excellence and member experience.

NCQA boasts a rigorous accreditation process that ensures health plans meet and exceed national benchmarks for quality, efficiency, and patient satisfaction. Health New England’s reaccreditation signals its commitment to quality of care and customer service, as well as its continued efforts toward excellence in meeting members’ healthcare needs.

“We are incredibly proud to have earned NCQA reaccreditation, which affirms Health New England’s ongoing commitment to improving the health and well-being of our members, their families, and our communities,” said Richard Swift, president and CEO of Health New England. “This achievement reflects our team’s relentless pursuit of excellence, and I thank them for their dedication to achieving this important milestone.”

Last year, Health New England earned NCQA Health Equity recognition for its Medicaid, Medicare, and Commercial plans by demonstrating efforts in reducing health disparities and addressing the unique needs of diverse populations. The company was just the sixth health plan in the country to earn the Health Equity recognition for its Medicare program, and the first in Massachusetts to earn the recognition for both its Medicare and Commercial health plans.

“NCQA accreditation is a tool brokers, employers, individuals, and other healthcare customers can use to evaluate the quality of plans based on common criteria and compare offerings,” said Shelly McCombs, Quality and Accreditation manager for Health New England. “This badge of excellence ensures that consumers can be confident that Health New England is a quality choice.”