HMC Partners on Project with Language Access Network

HOLYOKE — Holyoke Medical Center has recently implemented the video-interpreting services of the Language Access Network (LAN). The new partnership will address patients with limited English proficiency (LEP) and deaf and hard-of-hearing populations. LAN currently provides services in more than 300 medical facilities nationwide with around-the-clock access to the highest-quality, trained interpreters available via its centralized video language centers.

“Our mission from day one at Holyoke Medical Center has been to serve the health needs of the community in a high-quality and efficient manner,” said Rafael Mojica, manager of Community Outreach Services at Holyoke Medical Center. “The partnership with LAN will provide unique insights to improve overall patient satisfaction for the LEP and deaf and hard-of-hearing patients and help them receive the high standard of care to which they are entitled.”

MARTTI (My Accessible Real Time Trusted Interpreter) is LAN’s exclusive platform for providing immediate access to high-quality interpretation resources with one-button simplicity and full mobility throughout the hospital. A revolutionary mobile device, MARTTI provides an easy-to-use, on-demand qualified medical-interpreter service using LAN’s dedicated, HIPAA-compliant, high-speed broadband network.

“Patients benefit from the    MARTTI device by receiving high-quality care without impediments due to language barriers,” said Andrew Panos, chief operating officer of LAN. “By providing patients with real-time video and audio-interpretation capabilities in more than 200 languages, our health-provider facilities are able to improve operations, enhance financial performance, and build trusted patient encounters through clear communication.”

Language Access Network is a leader in trusted healthcare communications. LAN provides video remote interpretation (VRI) services to hospitals and other medical venues nationwide. As a result of LAN being physician-owned and solely focused on healthcare, the company has unique insight into how to drive better outcomes, improve patient satisfaction, and be a true partner to its client hospitals.