HMC Promotes Dr. Jennifer Mark to Chief Medical Officer

HOLYOKE — Spiros Hatiras, president and CEO of Holyoke Medical Center and Valley Health Systems, announced the promotion of Dr. Jennifer Mark to chief medical officer at Holyoke Medical Center.

“Dr. Mark is a highly skilled physician with a proven track record and expertise in leading a team to success. Her focus on patient satisfaction, in conjunction with high-quality care and open communication style, will continue to be an asset to HMC as she enters this new role,” said Hatiras. “Dr. Mark’s knowledge of the culture within the organization will continue to be appreciated and allow for a smooth transition to this position.”

Added Mark, “I really like the fact that Holyoke Medical Center is very focused on patient-centered care in terms of our overall strategy and how we make improvements in safety and quality. The administration is aligned with providers and other caregivers, all of whom want what’s best for our patients.”

Mark, whose extensive background includes both primary and emergency care, has been with HMC since 2008, serving for the past five years as Emergency Department (ED) medical director. During that time, patient satisfaction has increased by 85{06cf2b9696b159f874511d23dbc893eb1ac83014175ed30550cfff22781411e5} for overall care in the ED, and the length of stay for discharged patients has decreased by about 30 minutes. These changes have been made despite increasing patient volumes and severe space constraints, which should improve in the new ED that opened earlier this month. “It is a beautiful new facility that will be wonderful for our patients,” Mark said.

As director, Mark worked closely with the ED nurse manager to direct operations of the facility that treats over 44,000 patients per year, with oversight of 14 doctors and 12 mid-level providers. She also went through intensive communication training and then helped teach those skills to her team in the ED in order to raise patient satisfaction.

Previously, Mark, who graduated from Yale University School of Medicine, served in various emergency and adult-medicine physician roles throughout Massachusetts. She was also a founding partner of a private Emergency Department physician group where she served as assistant medical director for five years.