Three Baystate Health Hospitals Achieve Healthgrades Patient Safety Excellence Award
SPRINGFIELD — Baystate Health announced that Baystate Franklin Medical Center, Baystate Noble Hospital, and Baystate Wing Hospital have achieved the 2026 Patient Safety Excellence Award from Healthgrades, the top site Americans use to find a doctor or hospital.
Baystate Franklin has earned this award for nine consecutive years, ranking in the top 10% nationally for patient safety throughout that time and rising to the top 5% over the past three years. Baystate Wing earned the award and also achieved top 5% recognition for the second year in a row, while Baystate Noble ranks among the top 10%.
“We are honored that three of our hospitals have been recognized for the safe, high-quality care our teams deliver each day,” said Dr. Yvonne Cheung, chief medical officer for Baystate Health. “Patient safety remains our top priority. This recognition highlights the teamwork, accountability, and clinical leadership of our caregivers, who are deeply committed to keeping our patients safe and helping our communities thrive for generations to come.”
The recognition of these three hospitals is based on patient outcomes. To determine the national leaders in patient safety, Healthgrades evaluated risk-adjusted complication and mortality rates from approximately 4,500 hospitals nationwide across 13 patient safety indicators (PSIs), with each PSI representing a serious, preventable complication.
Patients treated at Baystate Franklin, Baystate Noble, Baystate Wing, and other award-winning facilities had a lower risk of experiencing these leading complications: in-hospital fall resulting in fracture (52.4% less likely), collapsed lung due to a procedure in or around the chest (57.5% less likely), catheter-related bloodstream infections acquired in the hospital (67.8% less likely), and pressure sores or bed sores acquired in the hospital (71.9% less likely).
“The data behind this year’s Patient Safety Excellence Award highlights how measurable improvements in safety can prevent thousands of complications,” said Dr. Alana Biggers, medical advisor at Healthgrades. “By prioritizing evidence-based safety practices, Baystate Health’s community hospitals are achieving better clinical outcomes and cultivating a culture where patients come first.”