Trinity Health – New England Announces Partnership with Uber

HARTFORD, Conn. — Staff, patients, family members, and visitors at all five Trinity Health – New England hospitals across Connecticut and Massachusetts, including Mercy Medical Center in Springfield, can now schedule Uber rides to and from Trinity locations using exclusive Uber pick-up and drop-off locations at each healthcare facility.

This collaboration is the first of its kind in Connecticut and Massachusetts and constitutes the widest-ranging partnership between Uber and a hospital system in the U.S.

“Trinity Health – New England is committed to providing our patients with the best possible experience at each of its facilities, and that includes making it easier to get to an appointment,” said CEO Christopher Dadlez. “By offering Uber exclusive access to our most-used hospital entrances, we are making healthcare more accessible for all patients and eliminating transportation as an obstacle to care.”

Added Matt Powers, general manager for Uber in Connecticut, “Uber is happy to collaborate with Trinity Health – New England throughout Connecticut and Massachusetts. Quite often, transportation is a major barrier to speedy and safe medical treatment, and Uber’s technology can help make sure that a safe ride is always minutes away — for patients, visitors, and staff alike.”

Trinity Health – New England, which includes Mercy; Saint Francis Hospital and Medical Center and Mount Sinai Rehabilitation Hospital in Hartford, Conn.; Saint Mary’s Hospital in Waterbury, Conn.; and Johnson Memorial Hospital in Stafford Springs, Conn., has pinpointed pick-up and drop-off locations exclusively for Uber riders to and from its hospitals that can be selected on the Uber smartphone app so the driver knows exactly where to meet the rider. The Mercy location is at the hospital’s main entrance. Uber rides may also be scheduled through each hospital’s website, where a link has been placed on the top menu.

Uber has previously launched similar hospital partnerships, including with Hackensack University Medical Center in New Jersey and MedStar Health in the Washington, D.C. area.