PITTSFIELD — Of the few long-term-care and senior-living providers in Massachusetts recognized this year by National Research Corp. for exceptional customer and employee satisfaction, Berkshire Healthcare communities captured almost half — 11 out of 23 — of the Massachusetts awards.
In the Berkshire region, Berkshire Healthcare’s Excellence in Action award winners are Kimball Farms Life Care, Kimball Farms Nursing Care Center, and Williamstown Commons (for customer satisfaction); HospiceCare in the Berkshires and North Adams Commons (for workforce satisfaction); and Mount Greylock Extended Care Facility (Pittsfield) and PineHill Assisted Living at Kimball Farms (for both).
“We are proud that Berkshire Healthcare has been recognized for having some of our nation’s best senior-care communities,” said Debbie Richardson, vice president of Talent Management for Berkshire Healthcare Systems. “We are committed to providing exceptional customer experiences and clinical quality, and these awards show that our efforts are succeeding. Congratulations to the staff throughout our organization for being relentless with their efforts to provide superior care.”