Berkshire Healthcare Communities Earn 19 National Awards

PITTSFIELD — Of the few long-term-care and senior-living providers in the Bay State recognized this year by National Research Corp. for exceptional customer and employee satisfaction, Berkshire Healthcare communities captured about 75{06cf2b9696b159f874511d23dbc893eb1ac83014175ed30550cfff22781411e5} — 19 out of 25 — of the Massachusetts awards.

In the Berkshire region, Berkshire Healthcare’s 2014-15 Excellence in Action award winners are Fairview Commons (Great Barrington), Kimball Farms Life Care (Lenox), and Williamstown Commons, all for customer satisfaction; and Kimball Farms Nursing Care (Lenox), Mount Greylock Extended Care Facility (Pittsfield), North Adams Commons, and PineHill Assisted Living (Lenox), all for both customer and employee satisfaction.

“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience,” said Rich Kortum, director of Strategic Partnerships at NRC. “This is a wonderful achievement, and we’re pleased to honor these top-rated organizations with the Excellence in Action Award.”

This past year, 553 long-term care organizations nationwide were chosen from more than 5,700 participating providers.

“We are proud that Berkshire Healthcare has been recognized for having some of our nation’s best senior-care communities,” said Debbie Richardson, vice president of Talent Management for Berkshire Healthcare Systems. “We are committed to providing exceptional customer experiences and clinical quality, and these awards show that our efforts are succeeding. Congratulations to the staff throughout our organization for being relentless with their efforts to provide superior care.”