Fairview Hospital Recognized for Outstanding Patient Experience

GREAT BARRINGTON — Fairview Hospital has achieved the Healthgrades 2014 Outstanding Patient Experience Award. Fairview was identified as providing outstanding performance in the delivery of positive experiences for patients during their hospital stay, according to Healthgrades, a leading online resource for comprehensive information about physicians and hospitals. This is the second consecutive year that Fairview has received the award.

To determine winners of the 2014 Outstanding Patient Experience Award, Healthgrades evaluated 3,582 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from March 2012 through April 2013. Of these hospitals, 3,000 met additional clinical quality requirements to be considered for this Healthgrades distinction. The top 15 percent of this group, or 447 hospitals, achieved the award. Fairview Hospital ranks in the top 5{06cf2b9696b159f874511d23dbc893eb1ac83014175ed30550cfff22781411e5} in the U.S.

“The South Berkshire community can be proud of the accomplishments of Fairview Hospital,” said David Phelps, president and CEO of Berkshire Health Systems. “The physicians, clinical staff, and support staff at Fairview have made a firm commitment to providing outstanding service to the community, and this national recognition clearly shows how highly the community regards its hospital.”

Added Eugene Dellea, president of Fairview Hospital, “this kind of honor does not happen by accident. It is the result of a dedicated staff that puts the patient experience first at all times. We congratulate our entire staff for this achievement and thank them for their ongoing commitment to excellence.”

Healthgrades evaluated Fairview’s performance as assessed by the hospital’s patients across 27 different questions that contribute to 10 distinct measures, ranging from cleanliness and noise levels in a patient room to pain management; from responsiveness to patient needs to whether a patient would recommend the hospital to friends or family.

“As consumers are becoming more active participants in their healthcare, measured performance surrounding the patient experience at a hospital is an increasingly important consideration for patients in choosing where to receive their care,” said Evan Marks, executive vice president of Informatics and Strategy at Healthgrades. “Consumers can rest assured that those hospitals that have achieved the Healthgrades 2014 Patient Experience Award demonstrate a commitment to exceptional focus on the needs of the patient during their stay at the hospital.”