Florence Hearing Welcomes Two New Team Members to Practice

FLORENCE — Florence Hearing Health Care (FHHC) recently hired two new team members: Susan Pepin-Phillips, practice manager; and Dr. Cassandra Falvey, audiologist. They join Dr. Jennifer Sowards, audiologist and founder; Dr. Anna Niemi, audiologist; and Robin Verteramo, receptionist.

Pepin-Phillips forged a career in marketing at two local community banks before moving into practice management at a local dental practice five years ago. She will be responsible for running the business side of the practice, but with her marketing eye, she’ll also be focused on making sure the brand is represented well in the running of the business.

Falvey came to Florence Hearing from Baystate Health in Palmer. She has always been drawn to the field of communication sciences and disorders, earning a bachelor’s degree, magna cum laude, in communication sciences and disorders from the College of Saint Rose in Albany, N.Y. in 2015. She then returned home to Western Mass. and earned her doctorate in audiology at UMass Amherst in 2019. Falvey completed her fourth-year externship at Baystate Wing Hospital and Medical Centers, where she continued to work and serve patients until joining the team at Florence Hearing Health Care. She holds a certificate of clinical competence from the American Speech, Language, and Hearing Assoc.

“We are pleased to add two folks to our team who are fully on board with our mission,” Sowards said. “Our team works closely together to make sure we can support our mission while providing a great place to work, including flexible work schedules. We’re excited to introduce our new audiologist and practice manager to the community.”