HCN News & Notes

HospiceCare in the Berkshires Earns National Recognition

PITTSFIELD — HospiceCare in the Berkshires has been recognized as a Hospice Honors recipient, one of only six in Massachusetts. The designation is based on survey results from 2016. The Deyta Family Evaluation of Hospice Care survey evaluates a hospice’s performance on 24 satisfaction-indicator measures. To earn the Honors designation, HospiceCare in the Berkshires had to be above the national average in at least 20 of the evaluated questions.

“We congratulate all of the compassionate caregivers at HospiceCare in the Berkshires for this great achievement,” said Michelle Chappell, executive director of HospiceCare. “We know that they provide excellent care on a daily basis, but it is rewarding to receive recognition from an independent organization.”

Deyta surveys patients and families of approximately 1,700 hospice services across the nation and this year recognized 331 with the Hospice Honors designation, putting HospiceCare in the Berkshires in the top 20{06cf2b9696b159f874511d23dbc893eb1ac83014175ed30550cfff22781411e5} of agencies surveyed.

Survey results are obtained from family members of patients who received hospice services, and reflect opinions about overall quality of care, patient experience, family experience, and the medical, spiritual, and emotional aspects of care.