Mass2-1-1 Reaches 50,000 Calls Related to COVID-19

BOSTON — On April 24, Mass2-1-1 and its Call2Talk emotional-support and suicide-prevention hotline reached more than 50,000 calls regarding COVID-19. Mass2-1-1 is a program created and staffed by the United Ways of Massachusetts and designated by the Massachusetts Emergency Management Agency as the official hotline for COVID-19.

“All of us at United Way and Mass2-1-1 are proud of our Mass2-1-1 and Call2Talk call takers for doing such an outstanding job over these last 50,000 COVID-19-related calls from the citizens of the Commonwealth,” said Paul Mina, executive director of Mass2-1-1. “As time goes on, calls are becoming much more stressful and emotional, so stay strong, team!”

Any resident of Massachusetts with questions about COVID-19 or needs such as unemployment or food caused by the pandemic can call 2-1-1 at any time, from any phone in Massachusetts, in more than 150 languages.

In these times, many people will be working remotely. In addition to accessing Healthcare News online, readers may wish to add their home address. To do this, e-mail peters@businesswest.com, visit https://healthcarenews.com/print-subscription/, or call 413.781.8600.