Mercy Continuing Care Network Recognized for Excellence

HOLYOKE — Three Mercy Continuing Care Network facilities received the Excellence in Action award from My InnerView, the nation’s leading provider of performance-improvement solutions for the senior-care industry. Mount Saint Vincent Care Center, Mary’s Meadow at Providence Place, and Providence Place, all in Holyoke, were recognized for continuous quality improvement and superior resident and patient satisfaction.

According to My InnerView, the Excellence in Action award recognizes skilled-nursing and independent-living facilities that have successfully made quality a priority to better serve the needs of their residents and family members. The award is presented to facilities that maintain a significant response rate and score in the top 10{06cf2b9696b159f874511d23dbc893eb1ac83014175ed30550cfff22781411e5} of qualifying facilities on the question, “would you recommend this facility to others?” with respondents rating the facility as “excellent.”

“These facilities are staffed by respectful, compassionate individuals who provide high-quality care in their daily encounters with residents, patients, and their family members. We are grateful for their commitment to our mission to serve as a transforming, healing presence,” said Dr. Scott Wolf, president of Mercy Medical Center and the Sisters of Providence Health System.

Added Christopher McLaughlin, chief operating officer of Mercy Continuing Care Network, “administrators and staff at Mount Saint Vincent Care Center, Mary’s Meadow at Providence Place, and Providence Place take tremendous pride in maintaining a comfortable atmosphere where our residents and patients feel safe and are treated with dignity. These awards confirm what we already know — that the level of care provided at these facilities is consistently outstanding.”

This is the sixth year in a row that Mary’s Meadow at Providence Place has received an Excellence in Action award from My InnerView, the third consecutive year that Providence Place has received the award, and the second consecutive year that Mount Saint Vincent Care Center has received the award.