HCN News & Notes

Mercy Medical Center Earns Third Consecutive ‘A’ Hospital Safety Score

SPRINGFIELD — Mercy Medical Center earned a third consecutive grade ‘A’ Leapfrog hospital safety grade for fall 2021. Leapfrog is a national distinction in which most U.S. hospitals participate by submitting safety data to Leapfrog for assessment. This score recognizes Mercy Medical Center’s achievements in providing patients a safe environment of care and protecting patients by demonstrating a high level of safety protocols.

“This extraordinary accomplishment reflects the success of Mercy Medical Center’s consistent commitment to quality and safety,” said Deborah Bitsoli, president of Mercy Medical Center and Trinity Health Of New England Medical Group. “I am deeply grateful to all affiliated and employed primary-care providers and specialists, as well as all hospital-based providers for their efforts. In addition to our providers, I want to thank all our staff for putting our patients at the center of everything we do. Their combined efforts have resulted in Mercy’s outstanding distinction with an ‘A’ safety score for the third time in a row.”

Dr. Robert Roose, Mercy’s chief medical officer and chief administrative officer, noted that, “with a shared vision regarding patient care, Mercy’s clinical providers and colleagues take pride in their work and always treat our patients with care and compassion. This recognition from the Leapfrog Group — Mercy’s third consecutive ‘A’ safety grade — is tangible evidence that high-quality care and excellence in patient safety continue to be top priorities at Mercy. This achievement also highlights the ongoing efforts of our Quality Department, as well as the teamwork of all colleagues in building Mercy’s culture of high reliability and safety.”

The Leapfrog Hospital Safety Grade is the only hospital ratings program based exclusively on hospital prevention of medical errors and harms to patients. The grading system is peer-reviewed, fully transparent, and free to the public. Grades are updated twice annually, in the fall and spring.

“An ‘A’ safety grade is a tremendous achievement, of which this community should be extremely proud,” said Leah Binder, president and CEO of the Leapfrog Group. “I thank the leadership and workforce of Mercy Medical Center for its commitment to prioritizing patients and their safety, especially during these trying times.”