Mercy Medical Center Returns to Phase-one Visitation Policy

SPRINGFIELD — As a result of the increasing number of COVID-19 cases in Massachusetts and surrounding states, Mercy Medical Center has reimplemented phase 1 of Trinity Health Of New England’s visitation policy, effective immediately. These restrictions are in place for the protection of patients and colleagues, and follow guidance from the Centers for Disease Control and Prevention.

Mercy Medical Center will be closed to visitors, with exceptions for compassionate care situations, which will be made on a case-by-case basis. This visitation policy also includes the emergency department.

Compassionate visits include children admitted to the hospital, maternity, hospice care/end of life, and a companion for facilitation of care. For those exceptions, only one visitor will be allowed, and they must be 18 years or older, and either an immediate family member, powers of attorney, guardian, or patient representative. They must also be healthy, with no symptoms of illness, including respiratory or fever. All visitors who are permitted will be screened prior to entry.

“We recognize that the care and support of loved ones is important,” Mercy noted in a statement. “Please know that the safety of our patients and colleagues is of the utmost importance. With proper authorization in place, we commit to communicating with family and friends as frequently as possible.”