Trinity Health Of New England Updates Visitation Policy

HARTFORD, Conn. — As a result of the prevalence of COVID-19 within local communities, Trinity Health Of New England will implement updated visitation guidelines at each of its member hospitals, including Mercy Medical Center in Springfield. The updated visitor policy takes effect on Monday, Jan. 3 and will remain in effect until further notice.

One fully vaccinated adult visitor is allowed per patient, per day on inpatient units. (Compassionate-care exceptions may be granted.) For minors and neonates, two fully vaccinated parents can visit per patient.

One fully vaccinated adult visitor is allowed for patients in the Emergency Department. Visitors in the waiting room may be limited further or not allowed during times of high capacity. 

One fully vaccinated adult visitor is allowed for patients undergoing surgical procedures. Visitors are allowed during registration/intake and discharge/pickup only.

No visitors are allowed for patients testing positive for COVID-19 or persons under investigation (PUI) patients except as outlined in compassionate-care circumstances.  Do not visit if you have any symptoms of a cold, the flu, or COVID-19.

All visitors will need to show proof of their vaccination status upon entry. Proof of vaccination should be a paper or digital record issued by an official source and should include the visitor’s name and date of birth, as well as the vaccine product and date(s) of administration for all doses received.

In order to provide an environment that is as safe for patients, visitors, and colleagues as possible, visitors are required to pass temperature screening, wear a face mask, and wear additional personal protection when asked by clinical staff. Physical distance must be maintained. Visitors must go directly to and from the patient room or designated area. No gathering is allowed in common or public areas.