Wing Reaches Cleanliness Goal

PALMER — Wing Memorial Hospital’s Environmental Services staff recently achieved its goal of being ranked in the 90th percentile in its patient satisfaction score related to cleanliness of the hospital environment.

 “We have been implementing and developing new techniques from the hospitality industry that continue to change the everyday patient experience in the hospital environment,” said Matthew Ashford, director of Environmental Services at Wing. “This is a huge accomplishment for the department; a team has been working very hard to hit this mark.”

Wing Memorial uses the Hospital Consumer Assessment of Health Plans Survey (HCAHPS), a nationally standardized survey, to measure how patients perceive the care they receive at the hospital. HCAHPS includes a core set of questions that can be combined with a broader, customized set of hospital-specific items.

“We have put specific emphasis on patient-centered care into their daily routine, focusing on making the patient room an extension of their home by spending quality time with every patient when we are in their room,” Ashford said.