Charlene Manor Earns AHCA/NCAL Silver National Quality Award

GREENFIELD — Charlene Manor, an affiliate of Berkshire Healthcare Systems, has been recognized as a 2021 Silver – Achievement in Quality Award recipient by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

The award is the second of three distinctions possible through the AHCA/NCAL National Quality Award Program, which spotlights providers across the nation that have demonstrated their dedication to improving quality of care for residents and individuals with disabilities in long term and post-acute care.

“We are proud to have received the Silver Award and we’re pleased that an independent panel of examiners saw the high value we place on quality care and service excellence,” said Ashley LeBeau, Administrator at Charlene Manor Skilled Nursing Center, which is an affiliate of Berkshire Healthcare. “Our focus at Charlene Manor has always been on people. We want to continue to evolve our quality care and service to even greater heights.”

“We congratulate the entire Charlene Manor team on this achievement,” added Bill Jones, President of Berkshire Healthcare. “It is an honor and testament to the dedication of that team to be one of only two skilled nursing centers throughout Massachusetts to have earned this distinction in 2021.  Charlene Manor is a stellar example of Berkshire Healthcare’s commitment to strive for quality services at all our affiliates across the state.”

Created by AHCA/NCAL in 1996, the National Quality Award Program is a rigorous three-level process that is reviewed and judged by trained experts against a set of nationally recognized standards for organizational excellence. The standards of the Baldrige Performance Excellence Program help organizations achieve superior performance to improve quality of life and care of long term care residents and staff. At the Silver level, members develop and demonstrate effective approaches that help improve organizational performance and health care outcomes.

“Reaching the Silver Award level successfully while also compassionately and heroically protecting and caring for residents during a pandemic is remarkable,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Tammy Kelly. “I applaud the resiliency and dedication of Charlene Manorfor continuing their quality improvement journey and for this outstanding achievement.”

As a 2021 recipient of the Silver award, Charlene Manor can now advance in further developing comprehensive approaches that meet the criteria required for the Gold – Excellence in Quality Award.

The awards will be presented during AHCA/NCAL’s 72^nd Convention & Expo in National Harbor, Maryland right outside Washington, DC which will be held from Oct. 10-13.