HCN News & Notes

Healthgrades Recognizes Fairview Hospital for Outstanding Patient Experience

GREAT BARRINGTON — Fairview Hospital announced that, for the 12th consecutive year, it has been recognized as a 2024 Outstanding Patient Experience Award recipient by Healthgrades, a leading resource consumers use to find a hospital or doctor. This achievement reflects Fairview Hospital’s commitment to providing an exceptional care experience for patients and their loved ones.

“For 12 years running, the south Berkshire community has given Fairview Hospital the highest marks for patient care, and this is a testament to the dedication the Fairview team has for only providing the best care possible,” said Darlene Rodowicz, president and CEO of Berkshire Health Systems (BHS). “Every member of the Fairview team should be justifiably proud of this incredible achievement.”

Fairview Hospital Vice President Emmett Schuster added that “Fairview Hospital is very proud of its history of excellent patient care and satisfaction. Our surveys speak to our professionalism, teamwork, and respect. Our skills and attention to detail ensure our patients have the best care possible. We especially want to thank our community for their support and positive feedback.”

To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to 10 patient-experience measures using survey data submitted by the hospital’s own patients. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

“The name of the award says it all about how the clinical team and support staff uphold the highest standards of quality,” said Dr. James Lederer, MD, chief medical officer and chief quality officer for BHS. “Outstanding patient experience has made Fairview Hospital a model for the nation, and the entire staff shares in this commitment.”

For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient-experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from January 2022 to December 2022.

“We commend Fairview Hospital for going above and beyond to provide a best-in-class care experience for patients during their hospital stay,” said Dr. Brad Bowman, chief medical officer and head of data sciences at Healthgrades. “Fairview Hospital’s dedication to superior patient care is particularly impressive given recent declines in patient-satisfaction scores across the country. We look forward to their continued leadership and commitment to ensuring the health and wellness of all patients.”