HCN News & Notes

Michele Anstett Assumes Role of President, CEO of Visiting Angels in West Springfield

WEST SPRINGFIELD — The West Springfield franchise of Visiting Angels announced that Michele Anstett, co-founder of the business, has transitioned to full ownership and assumed the role of president and CEO.

Visiting Angels offers in-home care services to elderly and disabled adults throughout Western Mass. Anstett started the business in 1999 with her business partner, Joe Arduino, and served as the chief financial officer (CFO) for the past 20 years. Arduino recently retired, and Anstett has since assumed the role of full ownership, president, and director.

Since 1999, the home-care landscape has changed dramatically in the Pioneer Valley. Anstett’s experience growing the business for the past 20 years in an evolving sector equips her to handle the modern challenges of the industry and successfully direct the business.

Anstett’s franchise was the ninth franchise in the Visiting Angels network, which has since increased in size to more than 400 agencies internationally. With her guidance as co-director and CFO, the franchise has grown to provide more than 70,000 hours of care annually, helping seniors to maintain a sense of independence, dignity, and quality of life in their own home setting. Anstett brings dedication, compassion, experience, and attention to detail to the role — fundamental skills for successful leadership in the ever-evolving home-care industry. Particularly now, in the midst of the COVID-19 pandemic, Anstett has taken rapid action to increase caregiver training and certification to establish effective strategies to ensure client safety under the current circumstances.

Looking to the near future, Anstett has plans to enhance the customer experience and grow the staff of Visiting Angels. One of her first action items is to bring a new licensed practical nurse (LPN) to the team. She also has plans to expand marketing into the virtual space, taking advantage of social media and online advertising. Visiting Angels West Springfield can be reached at (413) 733-6900 to request more information about in-home care services for loved ones or to inquire about current employment opportunities (LPN, CNA, and HHA).