Nine Berkshire Healthcare Communities Earn National Awards

PITTSFIELD — Of the Massachusetts long-term care organizations recognized last year by My InnerView for exceptional customer and employee satisfaction, nearly half the winners are Berkshire Healthcare communities.

This past year, 610 long-term care organizations nationwide were chosen from about 6,500 MyInnerView clients. Only 19 recipients were in Massachusetts, including eight in the Berkshire Healthcare system.

My InnerView conducts the annual Excellence in Action awards, which are presented to skilled-nursing homes that achieve outstanding resident and/ or employee satisfaction. The awards recognize the organizations’ commitment to continuous quality improvement and efforts to prioritize the needs of residents, families, and nursing-staff employees.

Berkshire Healthcare’s four Excellence in Action award winners for customer satisfaction are Bourne Manor in Bourne, Hillcrest Commons in Pittsfield, Williamstown Commons in Williamstown, and Windsor Skilled Nursing & Rehabilitation Center in South Yarmouth. The four winners for customer and employee satisfaction are Kimball Farms Nursing Care Center in Lenox, Linda Manor in Leeds, Mt. Greylock in Pittsfield, and Pilgrim Rehabilitation & Skilled Nursing Center in Peabody. Hospitality Homes in Xenia, Ohio, another Berkshire Healthcare community, was also honored in the latter category.

“We are proud that Berkshire Healthcare has been recognized for having some of our nation’s best senior care communities,” said William Jones, president of Berkshire Healthcare Systems. “We are committed to providing exceptional customer experiences and clinical quality, and these awards show that our efforts are succeeding.”

Berkshire Healthcare owns or operates 16 rehabilitation and skilled nursing facilities (14 in Massachusetts, one in Ohio, and one in Pennsylvania); Kim ball Farms, a life-care, continuing care retirement community in Lenox; and Hospice Care in the Berkshires for those with life-limiting illnesses. Berkshire Healthcare’s skilled-nursing centers provide around-the-clock nursing care and patient-centered rehabilitation services, short-term rehabilitation, and post-acute and long-term care. In addition, each community also offers specialized services — like wound care or Alzheimer’s care — designed to meet the specific healthcare needs of the community. For more information, visit www.berkshirehealthcare.org.

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