Providence Behavioral Health Hospital Recognized for Perfect Scores in Patient Satisfaction

HOLYOKE — It’s been said that you “can’t please all of the people all of the time,” but that’s exactly what they’re doing in two programs at Providence Behavioral Health Hospital.

The Adult Psychiatric Unit and the Pathways Intensive Outpatient Substance Abuse Program have both achieved 100{06cf2b9696b159f874511d23dbc893eb1ac83014175ed30550cfff22781411e5} patient satisfaction in overall care, based on information compiled by Catholic Health East, the parent organization of the Sisters of Providence Health System.

Ranging in age from 18 to 60 years old, patients in the Adult Psychiatric Unit suffer from a variety of conditions including bipolar disease, schizophrenia, severe anxiety disorders, and substance abuse issues complicated by mental illness.

“We have had a great deal of success with a multidisciplinary approach to treatment planning for our patients, many of whom display chronic psychiatric symptoms,” said Kay Resser, nurse manager of the Adult Psychiatric Unit. “We try to connect with our patients and show them that Providence is a caring facility and a safe place to start the healing process.”

The Pathways Intensive Outpatient Substance Abuse Program provides services for adults with severe substance abuse problems. Treatment includes group therapy sessions that meet five days a week for several hours each day, under the direction of Lisa Golembiewski, manager of Outpatient Services.

“We pride ourselves on giving our clients the tools and support they need to face the issues that they find so difficult to deal with,” Golembiewski said. “Once they experience some success in this area, they become motivated to keep moving forward toward a healthier and addiction-free lifestyle.”

The perfect scores in overall care were based on patient-satisfaction surveys for the third quarter of 2008. Patients completed these surveys at discharge from the Adult Psychiatric Unit and during treatment in the Pathways Program. The 100{06cf2b9696b159f874511d23dbc893eb1ac83014175ed30550cfff22781411e5} scores qualify both programs for ‘Best Practice’ status under guidelines set forth by Catholic Health East.