COVID-19 UpdatesHCN News & Notes

413Cares Collaborates with Mass 2-1-1, Aunt Bertha on COVID-19 Service Referrals

SPRINGFIELD —, the online community resource database recently launched for the Western Mass. region, has announced a collaboration with Mass 2-1-1, the statewide free information and referral hotline. The collaboration will provide phone support for those searching for services on the 413Cares portal.

Those searching for food, housing, or other COVID-related services on the 413Cares online portal will see a pop-up box with links to COVID-19 resources and a link to call Mass 2-1-1. This ‘click-to-call’ feature will be incorporated into the website with the help of Aunt Bertha, the national platform that houses

The Mass 2-1-1 resource and referral hotline, created by the Council of Massachusetts United Ways, operates 24/7.

413Cares provides residents the ability to access critical information, resources, and referrals to community-serving organizations from one online portal. The Public Health Institute of Western Massachusetts manages the portal, which was established with initial funding by Baystate Health.

“We are pleased to collaborate with United Way in providing another layer of resources and support for residents of our region on the 413Cares online platform,” said Jessica Collins, executive director of the Public Health Institute of Western Massachusetts. “By adding Mass 2-1-1’s phone-based system, residents of the 413 seeking to speak with someone about services can reach the Call2Talk resource for behavioral-health phone support. This online and over-the-phone safety net is providing a critical resource that people need now during the COVID-19 crisis and beyond.”

Paul Mina, President & CEO of Mass 2-1-1, added that “this new partnership will provide consumers more immediate access to accurate information via the Mass 2-1-1 system 24/7/365 in over 140 languages. In addition, our Call2Talk mental-health and suicide-prevention line will be available for emotional support as well.”

As a single online point of contact, 413Cares efficiently connects people in the region to critical services they may need, including housing, food and nutrition, healthcare, transportation, early education, and more.

The site is expected to serve individuals and families impacted by the COVID-19 pandemic, with needs for community resources dramatically increasing due to the crisis. 413Cares is fully HIPAA-compliant, mobile-friendly, and can be translated into more than 100 languages.