Baystate Receives Award For Advancing Health Care Quality

SPRINGFIELD — Baystate Medical Center was named as a “distinguished performer” in the Premier Award for Quality program, a national award sponsored by Premier Inc., in recognition of the advances Baystate has made in health care quality and patient safety. 

Premier is a national alliance of more than 1,500 not-for-profit hospitals committed to improving health care quality, enhancing safety, and reducing costs.

Baystate was recognized for creating a leading-edge performance-improvement program. The Division of Healthcare Quality (DHQ) was created to integrate patient safety, quality improvement, medical management, case management, infection control, and health sciences research under one umbrella to maximize and coordinate efforts for these mission-critical elements of health care delivery.

Baystate’s Performance Improvement (PI) program has been created to be clinician-oriented to empower staff to make substantive changes to health care quality.
“Health care quality is everyone’s responsibility within the hospital and directly impacts our patient outcomes and satisfaction,” said Dr. Evan Benjamin, vice president, Healthcare Quality at Baystate, who accepted the award in May at Premier’s Partnering for Performance Improvement Conference in Las Vegas.

Using a diverse set of tools such as national comparative databases, a computerized physician order entry system (CPOE), a safety reporting system, and a clinical decision support system, Baystate’s Division of Healthcare Quality has created and led a performance-improvement program that has achieved many successes in quality improvement, safety, and efficiency.

Baystate was the only Massachusetts hospital recognized in the 2nd Annual Premier Award for Quality program, established last year to encourage innovative efforts to improve quality, safety, and cost-effectiveness of hospital services.

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