Holyoke Medical Center Partners with Language Access Network

HOLYOKE — Holyoke Medical Center has recently implemented the video-interpreting services of the Language Access Network (LAN). The new partnership will address patients with limited English proficiency (LEP) and the deaf and hard-of-hearing populations. LAN currently provides services in more than 300 medical facilities nationwide with around-the-clock access to high-quality, trained interpreters via centralized video language centers.
“Our mission from day one at Holyoke Medical Center has been to serve the health needs of the community in a high-quality and efficient manner,” said Rafael Mojica, manager of Community Outreach Services at Holyoke Medical Center. “The partnership with LAN will provide unique insights to improve overall patient satisfaction for the LEP and deaf and hard-of-hearing patients and help them receive the high standard of care to which they are entitled.”
MARTTI (My Accessible Real Time Trusted Interpreter) is LAN’s exclusive platform for providing immediate access to interpretation resources with one-button simplicity and full mobility throughout the hospital. A revolutionary mobile device, MARTTI provides an easy-to-use, on-demand, qualified medical-interpreter service using LAN’s dedicated, HIPAA-compliant, high-speed broadband network.
“Patients benefit from the MARTTI device by receiving high-quality care without impediments due to language barriers,” said Andrew Panos, chief operating officer of LAN. “By providing patients with real-time video and audio interpretation capabilities in more than 200 languages, our health-provider facilities are able to improve operations, enhance financial performance, and build trusted patient encounters through clear communication.”
Language Access Network provides video remote-interpretation services to hospitals and other medical venues nationwide. Because LAN is physician-owned and focused solely on healthcare, the company says it has a unique insight into how to drive better outcomes, improve patient satisfaction, and be a true partner to its client hospitals.