SPRINGFIELD — Calling this “an unprecedented time of concern, closures and cancellations,” Louis & Clark Pharmacy announced precautions it is taking to help reduce the spread of COVID-19.
For example, starting today, the pharmacy will limit access to its waiting room for urgent matters only, and close its pickup area. “We urge everyone to use our free delivery service,” said Kara James, owner and pharmacy manager. “If you need immediate assistance and access to pharmacy services, please call (413) 781-2996 and select option 3, then option 1, and a member of our team will be happy to assist.
“We are committed to ensuring that our patients receive the medications they need in a safe and timely manner, dependent on our suppliers,” she added. “Our entire staff has been trained in proper handwashing, cleaning, and infection-control procedures, including our delivery drivers. Employees with symptoms of illness are asked to stay at home until medically cleared.
“We have seen an uptick on the number of patients requesting delivery, and we encourage others, especially elderly and immune-compromised patients, to take advantage of this free service,” James continued. “We offer free delivery within a 40-minute radius. In addition, our website allows patients to easily manage their prescriptions and refills, request delivery, pay their bill, and reach out with questions.”
Finally, she noted, “the health and wellness of our patients and staff are of the utmost importance to us. We are actively monitoring the news about the coronavirus COVID-19 and following recommendations from local, state and federal agencies, including the CDC.”