Mercy Continuing Care Network Recognized for Excellence

HOLYOKE — Three Mercy Continuing Care Network facilities have received the Excellence in Action award from My InnerView, the nation’s leading provider of performance-improvement solutions for the senior-care industry. Farren Care Center in Turners Falls, Mary’s Meadow at Providence Place in Holyoke, and Providence Place in Holyoke have been recognized for continuous quality improvement and superior resident and patient satisfaction.
According to My InnerView, the Excellence in Action award recognizes skilled-nursing and independent-living facilities that have successfully made quality a priority to better serve the needs of their residents and family members. The award is presented to facilities that maintain a significant response rate and score in the top 10{06cf2b9696b159f874511d23dbc893eb1ac83014175ed30550cfff22781411e5} of qualifying facilities on the question “would you recommend this facility to others?”
“These facilities are staffed by respectful, compassionate individuals who strive to provide high-quality care in their daily encounters with residents, patients, and their family members,” said Daniel Moen, president and CEO of the Sisters of Providence Health System. “We are grateful for their dedicated service.”
Added Christopher McLaughlin, chief operating officer with the Mercy Continuing Care Network, “the level of care provided at Farren Care Center, Mary’s Meadow, and Providence Place is consistently outstanding. The My InnerView awards reaffirm the commitment of our staff members who work diligently to ensure that our residents and patients enjoy the best possible quality of life.”