SPRINGFIELD — The Emergency Department at Mercy Medical Center has undergone some dramatic changes in recent months, and all the hard work is paying off, with it’s selection as the best emergency room in a recent patient survey.
Patient satisfaction is a top priority for Mercy’s Emergency Department (ED), and the most recent survey ranks the ED first in patient satisfaction among the 33 acute care Catholic Health East (CHE) member hospitals. This recognition follows a recent renovation project in the ED that placed an emphasis on delivering the best medical care possible, as quickly as possible, utilizing the latest available technology. Specifically, these changes included the adoption of a new triage system, improvements to the “Fast Track” system for minor injuries, and greater assistance from patient advocates.
“The entire ED staff has done a remarkable job incorporating these improvements, and the results of their outstanding efforts are not only evident by their “First in Patient Satisfaction” ranking within CHE. More importantly, those efforts are recognized by the patients they treat,” said James E. Fanale, M.D., chief operating officer of Mercy Medical Center.