HCN News & Notes

Mercy Medical Center Updates Visitation Policy

SPRINGFIELD — Due to improved COVID-19 statistics throughout the region, Mercy Medical Center, a member of Trinity Health Of New England, is updating its visitation policy. While continuing to protect the safety of patients, visitors, and colleagues, Mercy Medical Center will modify the visitor-restriction policy to align with Trinity Health Of New England’s other acute-care hospitals.

Effective immediately, Mercy Medical Center will permit one adult visitor for each hospitalized or surgical patient. However, no visitors are allowed for patients testing positive for COVID-19 or persons under investigation (PUI) except as outlined in compassionate-care circumstances.

One adult visitor is allowed per patient on inpatient hospital units, in the Emergency Department, and for patients undergoing surgical procedures. Outpatient areas, including Endoscopy, Imaging, and Oncology, will continue visitor restrictions per departmental policies.

Mercy Medical Center’s daily visiting hours are noon to 8 p.m.

Visitors must adhere to safety guidelines and must wear a face covering properly at all times. Visitors must also adhere to the use of additional personal protective equipment where needed and requested. Trinity Health Of New England remains aligned with CDC guidelines, including physical distancing of six feet while in patient rooms and at all times in procedural/surgery designated waiting areas.

Visitors are asked to respect the guidelines in place, and visitor privileges will be revoked if any non-compliance is noted. Visitors are also asked not to congregate in common areas like the cafeteria or lobby. Visitors are asked to go straight to the patient room or procedural/surgical designated waiting areas upon entry to the facility, and leave upon exiting the patient room.

All visitors will be screened prior to entry and will not be permitted to enter if they have any symptoms of COVID-19 or infectious illness. Mercy Medical Center recognizes that the care and support of loved ones is of the utmost importance, as is the safety of both patients and colleagues.