Mercy Opens New Patient Registration, Waiting Areas

SPRINGFIELD — The Patient Registration area at Mercy Medical Center has a new location and a new look.

A separate waiting area has now been created, and private offices are used for patient registration. Started in November, the project was partly funded by employee donations through the 2005 Employee Capital Campaign.

“The completion of this project is another example of our commitment to making Mercy Medical Center an excellent place to receive care,” said Vincent McCorkle, president and chief executive officer of the Sisters of Providence Health System. “Our patients will now benefit from even greater privacy during registration, and they will enjoy a more welcoming and comfortable waiting area.”

The project did pose a number of challenges because the Patient Registration area had to remain open during the renovation,” said Stanley Rogalski, administrative director for Support Services at Mercy Medical Center. “But thanks to the spirit of cooperation among staff members, administrators and the contractors, we now have an area where new patients and visitors can conduct their business privately.”

Along with the renovation of the patient registration area, the chapel at Mercy Medical Center is also in line for some major improvements. Three stained-glass windows depict ‘faith,’ ‘hope,’ and ‘charity.’